Our Terms & Conditions
1. How To Book A Tour?
Kindly we would like to clarify that prices mentioned on our website are quoted per person and you can
easily book your tour with us online. All of your personal information will be treated as confidential
information and won’t be used in anything except for your agreed on bookings. We will put all of your
inquiries and demands into high consideration to arrange the most desirable tour for you. You can
simply contact us via mail or by telephoning our reservation department who are always ready to
answer all of your questions and assist you during the arrangement part. After arranging your tour and
having everything ready to start the booking procedures, a deposit will be required from you at the time
of your booking so that we start your booking procedures and get everything ready for you. That deposit
depends on the number of travelers and the necessary booking of your tour and it usually represents
25% of the total cost of your tour. You can send us your deposit in a very easy way which is sending you
a secured payment link which you can use to send us the required money via any of your Credit/Debit
cards. We also accept bank & Western Union transfers. So, feel free to choose the most suitable way for
you to send us the deposit and once we receive it, we shall start your bookings and issue a confirmation
email with receiving the money. Before your arrival, we will provide you with the whole necessary
information regarding your bookings including the names of your hotels / Nile Cruise, domestic flight
tickets, your tour guides names & phone numbers, and the final tour itinerary. Regarding the remaining
of your payment, it shall be paid upon your arrival to Egypt to your tour guide. Feel free to pay it in cash
or via your card but in this case, there will be an extra 3% bank fees.
2. Credit & Debit Cards
You can pay the price of your tour via either your Credit or debit card and kindly notice that based on
any of them, there will be an extra 3% bank and kindly notice that for the deposit you are going to send
to us, there won’t be 3% bank fees and you won't pay anything more than the agreed-on deposit. Kindly
also notice that any items not included in your tour, you can simply pay for them on your own including
your international airfare, travel insurance, tipping optional excursions, porters, and any of your
personal expenses. Most of the tourist shops, cafés, and restaurants in Egypt accept credit/debit cards,
and based on this it is highly recommended not to carry lots of cash with you as you can withdraw any
amount of money from any ATM in Egypt.
3. Passports & Visas
Travelers who would like to spend their vacation in Egypt should apply for a visa to be able to enter the
country. Some nationalities have the ability to obtain their visas right upon their arrival to Egypt, others
must get it in advance before their arrival otherwise they won’t be able to enter the country, and for
other nationalities, they can simply enter Egypt without having a visa. You should let us know your exact
nationality as mentioned on your passport so that we check everything for you and let you know what
exact procedure you need to take. You can also check our article regarding Visas & Passports to have a
closer look at every nationality and its state from having a visa "Egypt Travel Visa" There is also
something called E-Visa and it is such a wonderful service offered to lots of travelers from all around the
world to be able to get their visa online without any need to head to the Egyptian Embassy in their
countries or stand in long lines. That service is also limited to specific nationalities and our detailed
article will have all of the necessary information about this point. If you are allowed to have your visa
upon your arrival, kindly note that it costs 25 USD per person and you can easily pay for it in cash. You
should also check the validity of your passport as it must be valid for at least 6 months from the date of
your arrival to Egypt. This is a very important matter to put in mind before inquiring for an E-visa as if
you paid its cost online, it will be non-refundable for any reason. You should also check the validity of
your passport as it must be valid for at least 6 months from the date of your arrival to Egypt. This is a
very important matter to put in mind before inquiring for an E-visa as if you paid its cost online, it will be
non-refundable for any reason. We as a travel agency can provide you with the general information you
need to know about but you must check requirements for your own specific circumstances with the
relevant consulates or embassies. We won’t be responsible for any costs, damages, or losses that may
happen for your failure in obtaining the necessary formal papers.
4. Health Recommendations
You need to check if there are any health or vaccination requirements you need to have before traveling
to any country. Regarding traveling to Egypt, it is not a big issue to have specific vaccinations or not but
the WHO & the CDC have recommended the following vaccinations to travel to Egypt just to be in the
safe side: mumps, rabies, shingles, chickenpox, hepatitis A & B, and Influenza. Rather than this, it is
totally secured to travel to Egypt and there is nothing to worry about.
5. Tour Prices
The tour prices mentioned on our website are quoted per person in USD and kindly we would like to
clarify that they have only guided prices not the final tour prices as you should first contact us, let us
know the exact number of travelers, the required tour package & date of the tour, and then we will
check the availability and costs for you based on hotels & domestic flight tickets and based on this, we
will offer you the best affordable tour price. You also need to consider that our prices that are
mentioned on our website are based on the lowest available airfares at the time of publication but the
date you want to have your tour in will be the major factor in determining the final tour price. To secure
the best price for your required tour and to take advantage of lower flight prices, you should book with
us as early as possible because the nearer to your date of arrival, the higher your bookings may be which
will lead to increasing the price of your holiday. Once the actual price of your tour is determined, it will
be a final one and there won’t be any extra charges, taxes, or fees of any kind for any tours included in
your tour price.
6. Accommodation
Kindly notice that the prices mentioned on our website are quoted per person based on shared
occupancy in a double room with a king-size bed or two queens according to your request. Standard
rooms in Egypt contain twin beds and if there are only a few rooms with a king-size bed so you need to
be so cleared regarding your request in advance before we start your booking procedures to be able to
apply your requests. If you want to have a specific bed configuration, kindly feel free to ask for whatever
you want and we will do our best to accommodate all of your requirements. Kindly put in mind that
special requests are subjected to availability and they may lead to extra supplements. We mention our
accommodation list once you contact us to request a tour package and once you confirm your booking
and choose from our accommodation categories, we will check the availability for you and get you a
hotel from the same category. If there are special requests for any upgrading and if there is no
availability for the class you have chosen, then we will inform you and wait for your decision about it.
Hotel accommodation in Egypt in Cairo, Luxor, Aswan, and Alexandria is based on bed and breakfast and
regarding your lunch meal, it will be served during your tours. Nile Cruises accommodation in Egypt is
based on full board so you will have your breakfast, lunch, and dinner meals on board. All hotels in the
coastal side in Egypt like Hurghada, Sharm El-sheikh, El-Gouna, and Marsa Alam are based on all-
inclusive so you will have your three meals in addition to soft drinks & snacks. Each room & Cabin in
Egypt’s 5* Hotels & Nile Cruises has its own impressive amenities that make each traveler his own stay
just like having a TV screen, an air-conditioner, a private bathroom, hairdryer, telephone, etc. Travelers
also enjoy the best amenities & facilities on the different amazing hotels & Nile Cruises in Egypt
including the swimming pools, sauna, gym, and much more wonderful services. As a travel agency, we
really care about choosing the best for our guests and we always discuss all those matters during the
booking procedures.
7. In Case of Natural Disasters
Please bear in mind that from time to time, facilities of the hotels, restaurants, optional tours may be
withdrawn because of the weather conditions, some maintenance requirements, some modifications or
upgrading so in case of any changes, we will let you know in advance and you have the right to do
whatever you like. In case of any natural disasters just like earthquakes, hurricanes, diseases, and so on,
we will do our best to handle the situation for you and find the best solution in case of canceling any of
the included tours.
8. Abbreviations
There are some well-known abbreviations in Egypt that are used in the field of tourism and tourists need
to know them to be able to communicate in a successful way and here are the most important of them:
PP: Per Person
B&B: Bed and Breakfast
B. Meal: Breakfast Meal
L. Meal: Lunch Meal
D. Meal: Dinner Meal
AD: Adult
CH: Child
RO: Room Only
SC: Self Catering
HB: Half Board
FB: Full Board
AI: All-Inclusive.
9. Travelers with Disabilities or Medical Problems
Travelers with disabilities are very welcomed to Egypt and as a professional travel agency; we do
confirm that we do arrange all of your travel arrangements in the best possible way to enjoy your best
vacation in the land of Pharaohs. To ensure that you will have a comfortable & a safe holiday, kindly let
our operation team knows before confirming your bookings if you or any member of your family has and
disability to check the best options for you and we will instruct you towards the best things to do or not
to do. There are hotels & Nile Cruises in Egypt available for disabled and kindly note that if there are any
special requirements you need, extra supplements may be applied based on your requests. Letting us
know in advance the whole information regarding your disability won’t prevent you or anyone from
participating in the tour with us but will allow us to take additional precautions to guarantee the safety
of all members in your groups. If there are any specific medicines that you take, kindly bring them with
you with the prescriptions of your doctor as it is not guaranteed to have the same medicine under the
same name here in Egypt. Kindly also note that if we are unable to accommodate any of your needs, we
will be very honest with you and we won’t confirm your booking with us until we let you know the
whole situation and you have the absolute right to confirm or not. If you are having any pre-existing
conditions like diabetes, cancer, pregnancy, heart problems, mobility problems, gastric reflux or
anything like that, you should visit a doctor so that you get a medical clearance that certifies that you
are able to participate in the required tour as we mainly don’t and won’t be able to provide you with the
necessary medical advice and you should be the one who assesses the whole risks based on your
medical requirements, unique circumstances, fitness level, and limitations.
10. Smoking Restrictions
The best thing about Egypt is that there are special areas for smokers and non-smokers in almost every
place so that you choose the most suitable place for you to stay. Even at hotels and Nile Cruises, there
are special areas for smokers and others for children and non-smokers that are far away from the
smokers’ areas prepared for sensitive travelers against smoke.
11. Special Requests
Because you are a special guest, we adore special requests that let us know that you aren’t a regular
guest but you are someone who seeks uniqueness and passion in every place he heads to. We are open
to negotiate with you any of your special requests and let you know which ones are good and which
ones aren’t very recommended based on our experience in the field of tourism. For example, you may
want to try the sleeper train from Cairo to Luxor or Aswan may be to have such an experience and to
have a good price but it is our duty to inform you that it is not advisable as you won’t feel comfortable
during your accommodation and there won’t be a big gap in the price from the train and the plane
especially if you have children with you.
12. Transfers
Any tour package we suggest includes the transfers from and to the attractions included in our tour
itinerary so you may be transferred in private cars, trains, planes, horse carriages, or Nile Cruises based
on which itinerary you would like to go for. We always choose the most modern vehicles for our guests
to feel comfortable during their transfers from the place to another and of course tell them the duration
of each transfer far away before their confirmation of the booking in order to have an overall view about
the tour they are going to have and which vehicles we will use.
13. Some Travel Tips
There are some major travel tips that visitors to Egypt need to consider and put in mind while planning a
tour to Egypt and here are the most essential ones among them:
Don't carry lots of cash with you
Check Weather in Egypt
Pick with your suitable clothes
Read about the most interesting attractions & landmarks to visit in Egypt.
Know some of the traditions & customs of the Egyptians.
Search for what are the best traditional meals to enjoy in Egypt.
Read about the interesting festivals & celebrations that are held in Egypt every year and try to
attend some of them.
Do the best activities while having a tour in Egypt just like having a camel ride in Giza, having a
dinner Cruise in Cairo, enjoying a hot air balloon in Luxor, and much more than this.
Your tour guide must be a professional Egyptologist one to reveal the best of Egypt and we do
confirm that you will enjoy the most magnificent trip ever with our expert guides.
Get your personal items with you just like your cell phone, camera, sunglasses, hat, etc.
For more tips regarding planning a tour to Egypt, kindly check our article "Egypt Travel Tips".
Booking Conditions
1. Booking & Payments
Kindly we would like to clarify that the person who is going to make an online or a telephone reservation
must be over 18 to have a successful booking and that the person who makes the reservation need to
read & accept all of our policies to guarantee that everything is accepted for you and to allow us to start
your booking procedures. To make sure that you are confirming a booking with us, a deposit must be
sent to us as we will mention and it represents 25% of the total cost of the tour. Once the deposit is
received, we will start your booking procedures based on the date of your required tour as by then we
will make sure that you are a serious person and looking for a tour in Egypt. There is some information
we require from your side to do all of your bookings accordingly including the following points:
Your full names {First + Last Names} as mentioned in the passports.
Your Dates of Birth.
Your Nationalities.
Your Passport Numbers.
Your Arrival & Departure flight details "Number – Date – Time – Airline".
Once you send us the deposit, we will require a copy of the payment receipt.
All of your bookings will be arranged in an organized way and you will be notified with the whole details
once everything is arranged. So, you will receive from our side your final tour itinerary attached to your
domestic flights, and the list of your hotel & Nile Cruise accommodation based on the tour itinerary you
are booking. If there is any mistake from our side, it is our responsibility to fix any issue and to rectify
any mistake but in case the mistake is yours for example in writing wrong information within the list of
our requirements, then kindly understand that you must meet any costs involved in correcting any
mistakes. So, to avoid such a thing, kindly revise the information you send us more than once and it is
going to be a very important thing from your side to revise the final itinerary we send you along with the
domestic flight tickets’ details so that if there are any mistakes, we get the chance to fix them otherwise,
you may find difficulties in Egypt while having your tour. The required deposit can be received by Credit/
Debit cards but not in an American Express. You can also send us the required deposit via our bank
account or Western Union and you can choose the most suitable payment method for you.
2. Our Price Policy
Regarding the prices mentioned on each of our tour itineraries on the website, kindly notice that they
are quoted per person in USD $ and they are guided price as each season has its own costs in Egypt and
of course, we must check first the number of travelers and the required date of the tour to be able to
send you an offer for your tour package with the most reasonable rate. There are some special offers we
give in some special events in Egypt just like the sales of "Black Friday" and kindly notice that the price
we mention to you is based only on that event and can’t be compared with any season during the rest of
the year. To get the best possible offer and to guarantee the availability of your bookings, we highly
recommend that you book your tour as early as possible as once you send us the deposit of the required
tour, you will guarantee that the price won’t increase by any means. There is also something you need
to take care of which is being a solo traveler means that your tour price will be totally different from the
one mentioned on our website as our guided prices are based on shared occupancy with either a large
bed or twin beds or even three beds for two or three travelers together. In case you would like to
upgrade your accommodation at any time before your arrival for example to a Pyramids/Sea/Nile view
room or to a suite, a supplement will be applicable and it depends on the availability. The most essential
thing about our tour prices is that they include all taxes so you won’t need to pay any extras while being
in Egypt with us except for your personal expenses. We send our guests a detailed itinerary with all of
the necessary information regarding what their tour includes & excludes and each traveler has the right
to ask about any kind of information he or she may think of before booking any tour with us.
3. Cancellation Policy
If you or any member of your party want to cancel your booking with us or even any part of it once it has
been confirmed, you must send us a formal request by mail mentioning what exactly you would like to
do. If one or more members canceled their booking, the price will be increased for the rest of the
travelers as we quote originally based on the number of travelers and give the best possible prices and if
the number of the participants got decreased then the price will increase. If we already started the
booking procedures and paid for the group booking, then there will be charges that can be deducted
from the deposit we received from your side or to be sent separately by the members who canceled or
even to be paid with the rest of the total cost upon the arrival of the travelers. To know our exact
cancellation policy for both the high season "Including Christmas, New Year, and Easter Holidays" and
the dead season, kindly Click here to check our detailed cancellation policy article.
4. Change the Passenger’s Name
Kindly we would like to clarify that the name you will supply us with to book accordingly must be
matching with the name on your passport and your international ticket otherwise you won’t be able to
have your tour as arranged and even your travel insurance may be useless. If a traveler needs to change
his or her name for example after getting married, you need to let us know immediately with the new
name to do the necessary modifications before your arrival to have your desirable tour. Kindly also
notice that additional costs "Modification Charges" may be applied to do such modifications especially
on the domestic flight tickets as once they are issued, it gets hard to change the information on any of
the tickets. Some travelers provide travel agencies with their nicknames believing that it is O.K but this
won’t be accepted in any domestic airport and your ticket will be denied as your name isn’t matching
with the one on your passport and you can simply avoid any of this through mentioning your exact name
on your passport.
5. Late Check-out or Early Check-in
Hotels in Egypt have fixed schedules for check-ins & outs as for example usual check-in is at 14:00 pm
and check-out is usually at 12:00 pm. If you are going to arrive in a schedule different than this, for
example, to arrive in the early morning or to leave late at night, there won’t be a problem as all as we
will check the best options for you and offer you a modified itinerary. We can add extra tours &
excursions to your itinerary to have extra fun and we can also book extra nights for you if you want to
have some rest. There is another option which is getting an early check-in for you or a late check-out
based on your schedule and kindly notice that there will be a supplement of any of the mentioned offers
based on which option you would like to go for of course based on the availability of each option.
6. Changing Anything in Your Tour Itinerary After Receiving the Final Confirmation
Kindly be advised that once we receive your confirmation regarding your booking, we start your booking
procedures to guarantee that everything will be absolutely perfect and ready for you especially in the
peaked season. In case you changed your mind regarding any of your bookings and would like to add or
remove any tours to your program, our cancellation fees will be applied if the change is significant and
will lead to any cancellation within the procedures we have already taken. If the change is insignificant
and won’t case in changing any of the bookings we have prepared, then we will gladly assist you in the
best possible way and won’t apply our cancellation fees however, there may be supplements for the
modifications you would like to apply. Here are some of the most significant changes that may lead to
changing the cost of the tour or to apply our cancellation policy:
The reduction of a night or more from your holiday.
Changing the dates or timing of your arrival and departure which may lead to changing the
entire schedule of your tour.
Deciding to postpone your tour after doing the necessary booking procedures.
Canceling the tour for a traveler or more.
Adding extra tours or removing some of them.
Kindly notice that our itineraries are very flexible and accept all types of modifications and it is highly
recommended to inform us with any of your special requirements before confirming the final form of
your itinerary to have the best chance to apply all of your requirements.
7. Pricing
As a travel agency, we have the right to amend the prices of our unsold tours at any time including
adjusting the price with any increases which are consequences of changes in A- The price of domestic
flights or carriage of passengers due to the increase in the cost of fuel or different power sources. B- The
fees chargeable by taxes for the services we offer. C- The exchange rates that are relevant to the tour
packages we offer. Once you confirm your booking with us, we won’t change the tour price over you for
any condition and we will shoulder any extra charges that may be applied to your booking but if you
haven’t confirmed the tour, the tour price will not be guaranteed.
8. Inclusions
Our Overland Tours include:
All Accommodation as listed in your tour itinerary.
All Transfers as listed in your tour itinerary
Admission fees as mentioned on your Tour Itinerary
Meals as mentioned in your tour itinerary.
All Services, Charges, and Taxes as mentioned on your tour itinerary.
An Egyptologist tour guide to accompany you during the whole time during your tours with us.
A Pickup & drop off services at Cairo International Airport or from anywhere you want.
9. Exclusions
Our overland tours don’t include:
International Flight Tickets
Visa & Passport Fees.
Travel Insurance
Any Optional Tours which aren’t included in your tour itinerary.
Tipping or personal expenses.
10. Delay, Missed Transport Arrangements, and Denied your Boarding
Kindly notice that if the flight we booked for you got delayed or canceled by the airline itself, you must
contact us immediately so that we figure out the best possible solution for you after checking the airline.
Flights sometimes get delayed or canceled in Egypt for several reasons including the weather conditions
and so on and this is totally out of our hands. So, in such cases, we will check for you the best thing to do
and let you know at once. However, If the delay or the mistake is from our side just like dropping you off
late at the airport and you missed the flight, mentioning wrong names/dates on your ticket, then we will
be responsible for offering you the suitable compensations or refunds for our mistake but the most
important thing to put in mind is that you should never take an action on your own without getting back
to us under any circumstances.
11. Our Liability to You
Once you choose us to arrange the best tour for you in Egypt, we take this as if it is a formal request
from your side to be responsible for all of your bookings from A to Z. We will first provide you with a
tour operator to share all of your inquiries and requests with. He or she will arrange everything exactly
as you want and once you reach an agreement on your required tour and you reserve it with us, our
booking department will handle your bookings and apply all of your requests in the best way. By the
time we book everything for you, we will share with you the whole necessary information regarding
your bookings so that if you would like to change, modify, add, or remove anything, you just notify us
and we will check everything for you and apply your entire requirements if we saw that they will be
more beneficial for you but if they are not, we will be very honest with you and let you know the best
options to go for based on our experience in the field of tourism.
12. If you Have a Complaint
Although we always do our best for you to enjoy the most exceptional tour in the Land of Pharaohs, you
may face some unfortunate events about which you should definitely complain to us at once to take
serious action towards it. We have representatives, tour guides, hotel managers in each place whom you
should inform with your complaint at once and they are always really for your assistance. If your
problem/ Complain didn’t get solved at once, kindly get back to our local team whose names and
numbers are mentioned on your confirmed tour itinerary and they will work on the situation at once but
if the matter is still unresolved, then you need to get in touch with our office “Kindly notice that there
may be a delay in the reply based on the different time zones”. In case you decided to postpone your
complaint till your return or something like that, we won’t be able to assist you by that time as it is our
chance to take the necessary actions in the time of the issue itself and at your presence as after that, it
will be useless. Kindly also note that privacy laws in Egypt prevent us from commenting on the
organizations that aren’t within our booking party but your feedback means a lot to us to avoid any
places that don’t offer totally satisfactory services.
13. Luggage Allowance for the Domestic Flights
Regarding the domestic flights, each passenger is allowed to carry a carry-on bag that weighs 7 kg
maximum and a suitcase that weighs 23 Kg maximum and that is the same luggage allowance policy for
the majority of airlines in Egypt. In case your bags weights more than the mentioned allowance, then
there will be extra charges based on your extra weight of your bags, and the charge will be determined
in the airport and paid on spot.
14. Flight Information
It is of course your right to know the whole information that revolves around your domestic flights.
Once we get everything ready for you, we will let you know the information about which airline we have
booked for you, the timing of each flight, and its destination. If there is any change between the
available flight schedule and the agreed-on itinerary, we let you know the available options before
booking anything and take your approval first as it is your lifetime adventure. The airlines that we use
for arranging domestic flights are Egypt Air, Air Cairo, Fly Egypt, and Nile Air and most of them are Star
Alliance which will be responsible for finding another flight that matches your schedule in case of
cancellations. Kindly also notice that all flights operate a no-smoking policy and for some airlines, there
may be an extra charge for sporting equipment, sailboards, or even golf clubs or some other items
including bicycles and musical instruments. If you are carrying any of the mentioned items with you to
Egypt, kindly let us know in advance so that we make the necessary bookings and inform you of any
necessary information.
15. Travel Insurance
As a travel agency, we highly recommend having a travel insurance from your country before traveling
to Egypt or to any country abroad as it should cover any of your cancellation fees if there are any,
compensate for anything you lose or miss but of course, you need to check the policy of your travel
insurance company before traveling to know what are the things and cases it covers and what it doesn’t
cover. Kindly we would like to clarify that if you would like to travel to Egypt without having an adequate
insurance cover, we won’t be liable for any of your losses.
16. Safety Standards
The Egyptian government is taking the highest safety measurements to ensure that all of the tourist
sites in Egypt are highly protected and nothing will affect the tourists’ vacation in Egypt. The Egyptian
governments with the Ministry of Tourism have taken the necessary precautions and have used any of
the old unfortunate events to secure every tourist spot. That is not all as our duty as a travel agency is to
choose the best tourist spot which is highly protected for our guests and don’t arrange any tours in
suspected areas or no recommended spots, especially if visiting any of them create any kind of danger
upon the life of our guest. We always choose the most reliable tour guides and professional drivers to
arrange all of our tours and you will feel free safe with them during the whole time and of course, you
can contact us at any time even while you are in Egypt if you felt uncomfortable about anything.
17. Holidays for Children
Children have the rights to enjoy just like adults and that is why our tour guides are qualified to deal
with travelers of all ages and the most interesting thing about Egypt is that the majority of tourist sites
in Egypt are perfectly suitable for all ages and your children will enjoy at the most which having their
tours with us. Here is our Children Policy:
From 0 to 01.99: Free of any Charges for the whole Tours
From 0 to 05.99: Free of Charges {For the Tours that don't require Domestic Flight Tickets}
From 2 to 5.99: 25% of the Tour Price will be required {For the Tours which require Domestic
Flight Tickets}
From 6 to 11.9: 50% of the Tour Price is required
12+: Have to Pay full Tour Price as per adult.
In order to get the best tour price for you and for your children, kindly let us know from the beginning
the number of your children and their ages to check the availability & rates and offer you the best
possible options for your tour with the most affordable tour price.
18. Private Tours
All of the tours that we arrange are totally private ones but regarding our Nile Cruise Tours, you may
share your tour with a maximum number of six travelers and we will definitely let you know if other
travelers will share you the tour or not. You have the option to have a totally private tour from the very
beginning till the last minute but you just need to require this from the beginning of your contact with
us to allow us to check the availability and costs for you.
19. Privacy Statement
The privacy of our guests and their personal information are among the top list of our high priorities as
we always seek to let our guests feel absolutely safe during the whole booking procedures and during
having the tour itself. Regarding your personal information like your names, passports info, etc. they will
be dealt with as if they are confidential information and won’t be used for any kind of work rather than
finishing your bookings that is all. Your chat with us either of telephone, What's App, or via mail will be
private ones and even your requests and inquiries won’t be used against you at any time. We won’t pass
your personal information to any other companies and we won’t also store your personal details for any
future purposes.
20. Passport, Visa, and Health Requirements
Among the most important things you should consider while planning a tour in Egypt is should you apply
for Egypt entry visa in advance or can you simply get it right upon your arrival?? Once you contact us
and let us know your nationality, we will check everything for you and let you know whether you need
to get your visa in advance or if our representative will be able to assist you in having your visa upon
your arrival and this can only be determined based on your nationality. It is also your responsibility to
check and fulfill your passport, visa, and to make sure that you have everything ready for traveling. Our
article about Passport, visa, and health requirements will be so important for you to collect as possible
information as you can and you can simply check it directly from this link "Egypt Travel Visa". Our
operation team will be under your assistance at any time to assist you in getting the most accurate
information.
21. Cutting Your Holiday Short
During your tour with us, if you are forced to make a personal decision to get back home earlier than the
supposed time of your departure, we won’t be able to refund you the costs of the rest of your tours
since everything has been booked in advance and we have paid for everything to guarantee the
availability for you. Depending on the circumstances of your booking and cancellation, your travel
insurance company may be able to refund you the remaining of the costs of the services you haven’t
used with us. It is totally your responsibility to contact your insurer at the time of cutting your holiday to
be able to follow their instructions and get the necessary local receipts that prove your claim.
22. Guest Behavior
Tourists who come to Egypt are expected to follow the order of the country they are visiting and not to
disrupt the enjoyment of any other guests. If we noticed that your behavior causes any kind of distress,
danger, damage in property, or annoyance to other people, then we have the right to terminate your
booking arrangement with us at once as you definitely have to respect the traditions and customs which
are followed in Egypt or even in any other country you are visiting. In that case, there won’t be any
refunds for your bookings & accommodation and we won’t pay any expenses that result from your
behavior. If your action caused any kind of damage in other properties, then you will be obliged to pay
for such damages or losses to the owner of that property. The full payment of your damages will be paid
directly to the hotel manager or for the owner of any place you have damaged with your behavior. In
case you refused to cover such payment, it is going to be your responsibility to meet any claims made
against you. We won’t be responsible for your actions or for any other guests who don’t have a
connection with our or your booking arrangements. So, it is highly important to respect others in Egypt
and not to try to spoil anyone’s vacation or property on purpose.
23. Special Requests
In case of you have a special request, for example, a place you would like to visit, a meal you would like
to try, the food you are sensitive of, etc. you need to tell us about at the time of your booking, for
example, you need to tell us about your diet, the location of the room you want, whether you would like
to have a totally private tour or if it is O.k. to share it with others, and so on. From our side, we will pass
your reasonable requests to the relevant suppliers and see which ones can be applied and which ones
are difficult to be achieved. Kindly note also that lots of your special requests will depend on the
availability of the place responsible for commissioning them. If any of your requests will destroy any part
of your vacation, we will let you know that this is not the good thing for you to do and suggest a better
option as we would like to make sure that you will enjoy the best tour ever with us. Kindly note that if
you or any member of your party has any medical problem or any kind of disability that can affect the
arrangements of your holiday, kindly inform us in detail in writing before we start in any of your
bookings.
24. Weather
It is something very important for tourists to check the state of the weather in Egypt during the whole
year as there are many fabulous seasons in Egypt to enjoy the perfect vacation you would like to have
and there are also other reasons that you definitely need to avoid. You should also check the weather in
Egypt to know the types of clothes you need to pack with you during the period in which you are going
to come to Egypt. For some detailed information about the weather in Egypt, the best time to visit
Egypt, and what to bring with you, you definitely need to read our articles below:
Egypt Weather
Best Time to Visit Egypt
What to Pack for Egypt
25. Air Conditioning
It is such a very important thing for travelers to enjoy their tours and their time in Egypt and that is why
we choose the best hotels & Nile Cruises that offer personally controlled air-conditioners in every room
& cabin. That is not all as all of our vehicles are modern air-conditioned ones and this is a very essential
thing for our tourists not to get tired during being transferred from a place to another especially for long
distances that can take more than 3 hours.
26. Room Upgrading
Upon your arrival to Egypt and after reaching the hotel that we booked for you, you may want to
upgrade it to a higher degree or to add the supplement and get a room with a beautiful view and this is
of course can be determined upon your arrival. Once you decide to upgrade any of your
accommodation, you can head directly to the receptionist and ask him or her to do the necessary
upgrading steps. Unluckily, you may not find the upgrading you want on the spot as most of them need
to be booked in advance to guarantee availability especially in high seasons in Egypt.
27. Hotel & Resort Classification
If Egypt there are 3*/4*/5*/ and 5* High Luxury hotels and resorts. Each category of them has its rate
and you can choose from them the best price that matches your budget and we will assist you in doing
so through giving you the tour price following each category putting in mind that we don’t
accommodate at 3* Hotels or resorts as they aren’t convenient at all for our special guests. Prices
quoted in our tours are based on 2 persons in a sharing room and there are rooms available for single
occupancy with an additional supplementary rate.
3* Hotels: Standard Medium Class
4* Hotels: Medium Class.
5* Hotels: Standard plus First Class.
5* High Deluxe Hotels: Superior first class.
Whatever the class that you want to go for, we will assist you in getting the best possible options and
also suggest the best among them. In Egypt, hotels, Nile Cruises, Resorts offer some exceptional facilities
for tourists to enjoy while spending their vacations in Egypt. As wise advice, we highly recommend being
accommodated at 5*or 5* High luxury hotels to enjoy your vacation at the most based on previous
tourists’ feedback. Here is the list of both 5* and 5* hotels that we usually accommodate our guests at
plus the names of our cruises to have a deeper look. Our 5* Hotels will Be:
In Cairo: Le-Meridien Pyramids / Steigenberger Cairo pyramids / Ramses Hilton / Steigenberger
El-Tahrir / Conrad
In Luxor: SteigenbergerAchti Resort Luxor / Maritim Jolie Ville
In Aswan: Tulip Hotel / Movenpick Aswan
In Hurghada: Continental Hurghada.
Our Ultimate 5* High Luxury Hotels:
In Cairo: Marriot Mena House Hotel / Four Seasons.
In Luxor: Sofitel Winter Palace.
In Aswan: Sofitel Legend Old Cataract.
In Hurghada: Marriott Hurghada / Steigenberger Al Dau Beach / Sunrise Mamlouk
5* Deluxe Nile Cruises: Crown Jewel – Steigenberger Legacy – Steigenberger Minerva – Jaz Regency –
Amwaj – Nile Style – Moon Dance – Concerto – Concerto II – Sonesta Nile Goddess –Nile Premium 5*
High Deluxe Nile Cruises: Mayfair – Farah – Le-Fayan – Movenpick Sunray – Sonesta Moon Goddess –
Amarco – Sonesta St. George – Oberoi Philae – Oberoi Zahra Kindly note that if there are any specific
hotels, resorts, or Nile Cruises you would like to be accommodated at, we will surely do our best to
accommodate all of your requests after checking the availability for you and offer you the most
irresistible price.
28. Deposits
A deposit is required from your side to confirm your bookings and to be able to start your booking
procedures and here are the main types of excursions that we offer with the necessary deposit for each
one:
For Overland tours that Don’t Require Domestic Flights: you may not be required to send us a
deposit.
For Shore Excursions: You will need to send us 25% of the total cost of your tour.
For Tour Packages that Don't Include International Flight Tickets: you also need to send us a 25%
deposit from the total cost of your tour.
If you would like us to include your international flight tickets, then the deposit will be 50% of
the total cost of your tour.
In the Peak season in Egypt, we require 50% of the total cost of your tour.
Kindly notice that when you send us the required deposit, we will start your booking procedures and in
case of any cancellation from your side, our cancellation fees will be applicable. You can check any
information about our payment & cancellation policy via this link.
29. Hotel Vouchers
Most tourists who start their bookings with us require hotel vouchers to make sure that we have
actually booked at a specific hotel for them. Regarding this issue, we would like to clarify that only two
hotels all over Egypt give such vouchers and regarding your bookings, as long as we have mentioned to
you that your hotels are confirmed and gave you the list of your final hotels in Egypt, it means that
nothing else is needed from our side to provide to confirm booking your hotels. If you would like to have
a hotel voucher to apply for your visa, then there won’t be any kind of problem as we will send you a
visa letter and a default to your hotel accommodation to get your visa easily.
30. Our Content
All the materials & content mentioned on our website including images, texts, audio clips, videos, etc.
consist of trademarks, copyrights, or other intellectual property rights that are protected by worldwide
copyright intellectual property law. In case of going against such laws or intellectual property, It is going
to be prohibited by law. Our website is protected by DMCA and all of the content published on our
website is original including all the images, designs, audios, videos so don’t try to copy any of the
content mentioned on our website or to use it in any similar field without getting back to us and we will
check the best option we can do for you.
31. Locally Booked Excursions & Activities
There are many activities and excursions that you can have while being in Egypt and you have two
options either to book them in advance with us and we will directly book them for you and pay for them
or you can book them locally right on spot and pay for them directly. Such tours are:
Having a Camel Ride in Giza Complex.
Have an SUV sunset ride.
Get inside the Pyramids of Giza.
Enjoy a hot air balloon ride.
Visit the Nubian Village.
And there are many other interesting activities that you can enjoy while being in Egypt and you can
check our article "Things to Do in Egypt" for more info. There is just a point that you need to put in mind
which is what if you decided to book any optional tour on your own while being in Egypt, our travel
agency won’t be responsible for arranging it, and you won’t have the right to complain about us about
the quality of the tour, its duration & cost, or anything as it is not booked by us but, of course, our tour
guide will be with you at any time for any assistance.
32. Images & Marketing
Our guests agree while having their tours with us including group tours, private tours, Family tours, day
Tours, that we can take images for them by one of our representatives or tour guides that may be used
later in social or in marketing and we never ever take any photo against the will of our guests. We must
check with our guests first if they have any kind of problem regarding taking photos during their tours
before we take such photos as the satisfaction of our guests is all of what we seek for.
33. Our Responsibility Towards You
We act as your travel agency and we will gladly assist you in arranging everything regarding your tour in
Egypt from A to Z and kindly we would like to clarify that we are not reliable for any injuries, damage,
accident, delay of a person that may result in a direct or an indirect way from the following cases:
weather, acts of the government, riots, acts of God, wars, civil disturbances, thefts, quarantines,
cancellation of any hotels/Flights/Nile Cruises/ or restaurants. If any of the mentioned issues happen
with you, we will do our best to figure out the best possible solution for you and assist you to continue
your imaginary vacation in Egypt.
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