Payment & Cancellation Policy
Payment & Cancellation & Refund Policy
At Top Class Egypt Travel, we keep booking simple and transparent. This page explains how payments are scheduled, when cancellations apply, and how refunds are issued-so you can plan with confidence.
For quick reference, use the tabs at the top view the exact rules for your booking type: Standard (no flights), Standard with flights, High Season & Multi-Destination, and Day Tours Only. All timelines are calculated in Cairo local time. if your trip includes services controlled by third-party suppliers (eg. airlines, rail, cruises, ticketed attractions), their rules may apply in addition to ours.
Where eligible, refunds are issued as credit vouchers valid for 12 months and transferable upon an official email request. Promotions & Special Offers may carry specific terms; if they differ from the general policy, the offer terms prevail.
If anything is unclear, our team is happy to help before you book- or if your plans change later. Enjoy peace of mind while we handle the details
Your Payment is secured
Your payment is protected end-to-end. All online transactions run over secure HTTPS (TLS) and are procedded by PCI DSS-certified payment gateways using tokenization and 3-D Secure/OTP verification, so Top Class never sees or stores your full card details. We add fraud screening, issue itemized invoices, and process eligible refund back to the original payment method or as secured voucher, per your choice and our policy. Prefer not to pay by card? We also support bank transfer and reputable digital wallets upon request.
Amendments by the Client
While booking your tour with us, you will find it so easy and very flexible to book the tour you want you may need to make some changes to the initial itinerary to fit your needs and we will discuss all options with you to arrange the best possible tour you deserve. You can let our operation department know all of your requirements, whether you would like to add or remove anything and they will inform you if it is a good choice from your side or not. Our team will check the availability, rates, and offer you the best possible organized tour you can imagine.
Payment Policy
All the reservations should be made very early before booking the required vacation. A spot on the given tour will be secured upon receiving the required deposit that is estimated based on the required tour, the number of travelers, and the required date of the tour. The deposit will of course count as part of your final payment.
For Overland Tours
For the overland tours that don’t require any booking of hotels nor domestic flights, we don’t usually ask for a down payment and you can pay the whole cost of your tour right upon your arrival to your tour guide. You have the freedom to pay the cost in any currency you want in USD, EGP, CAD, EURO, AUD, GBP, etc. If you would like to pay the tour cost via your Credit Card, then there will be an extra 3% extra bank fees.
For the Shore Excursions
Regarding any shore excursion, we require 25% from the tour cost to be sent as a deposit through your Credit/ Debit card with no extra charges or through a Bank Transfer and regarding the remaining, it should be paid upon your arrival in cash in a currency you want or via your card whatever it is with an extra 3% as bank fees.
For the Tours that Include Flights
Also for such tours, we require 25% down payment via your Credit Card, or through a bank transfer and the remaining shall be paid upon your arrival in cash in USD, EGP, or via your card with an extra 3% as bank fees. Feel free to pay the cost of your tour with any currency you want.
For Any of Our Travel Packages
We request 50% of the total cost of your tour as a deposit via your Credit/Debit card or via either your bank account and the remaining will be paid upon your arrival in cash. You can pay the remaining via your Card in advance before your arrival with an extra 3% bank fee.
Kindly Note That your booking should be made as early as possible to guarantee the availability of your tour and once we receive your deposit, it is going to be our responsibility to start your booking procedures based on the required date of the tour, the number of travelers, and of course, the required tour package. Paying the deposit is now much easier than ever as your tour operators will create a secured link for you with the agreed-on deposit and then you can use it in a very smooth way to send us the deposit.
Payment by Credit Card
In order to pay your deposit or the final payment via your Credit Card, our tour operators will create a secured invoice for you to be able to pay the amount of money agreed on in a very smooth, secure, and easy way. No need to send us any information regarding your Credit, or Debit Cards details and you can only use the secured link provided from our side to have a successful transaction throughout a secured payment gateway.
Cancellation Policy of Holiday Service
Cancellation All the Year Except Peak Time
All the cancellation requests should be sent through fax or an email to provide the Company with written confirmation that confirms your reservation should be canceled. In case you cancel your trip, the following scale of charges will be applied:
For Overland Tours
For the overland tours that don’t require any booking of hotels nor domestic flights, we don’t usually ask for a down payment and you can pay the whole cost of your tour right upon your arrival to your tour guide. You have the freedom to pay the cost in any currency you want in USD, EGP, CAD, EURO, AUD, GBP, etc. If you would like to pay the tour cost via your Credit Card, then there will be an extra 3% extra bank fees.
All the cancellation requests should be sent through fax or an email to provide the Company with written confirmation that confirms your reservation should be canceled. In case you cancel your trip, the following scale of charges will be applied:
| Date | Charged |
|---|---|
| From the date of booking until 61 days before your arrival date | 15% of the total tour price will be charged as a cancellation fee. |
| Between 60 and 30 days before your arrival date | 25% of the total tour price will be charged as a cancellation fee. |
| Between 29 and 15 days before your arrival date | 50% of the total tour price will be charged as a cancellation fee. |
| Between 14 and 7 days before your arrival date | 75% of the total tour price will be charged as a cancellation fee. |
| Between 7 and 1 days before your arrival date | 100% of the total tour price will be charged as a cancellation fee. |
| Plus, there are cancellation fees on all the domestic flights all around Egypt. If you cancel a tour at any time, you will be subjected to the fees according to the airline’s cancellation policy. | |
Cancellation for Christmas, New Year, and Easter time
In case you cancel your trip, the following scale of charges will be applied:
| Date | Charged |
|---|---|
| From the date of booking until 61 days before your arrival date | 25% of the total tour price will be charged as a cancellation fee. |
| Between 60 and 31 days before your arrival date | 50% of the total tour price will be charged as a cancellation fee. |
| Between 30 and 15 days before your arrival date | 75% of the total tour price will be charged as a cancellation fee. |
| Between 14 and 1 days before your arrival date | 100% of the total tour price will be charged as a cancellation fee. |
| Additionally, there are cancellation fees on all domestic flights all around Egypt. If you cancel a tour at any time, you will be subject to the fees according to the airline’s cancellation policy. |
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Refunds
All refunds will be performed through the same account, in the same method of the original payment. No Refunds will be possible in the event of a no show for a present reservation.
Postponing Your Tour
You can get back to us if you decided to postpone your tour to another date if neither of your booking procedures was taken from our side. Then we can postpone your tour as you wish. After reaching an agreement with us of postponing your tour and then you decided to cancel your booking for any reason, then our cancellation policy will be applicable.
Black Friday Offers
All the Black Friday deals will be available till November 30th on our Top Class Egypt Travel website. Offers are only available and valid on new inquiries made during the Black Friday sale. Our Black Friday offers may apply on seasonal & occasional holiday packages plus Exclusions may also apply.
